FAQ

Q: What payment methods do you accept?

A: We accept Debit and Credit Card. Our payment system includes:

• Amazon

• Amex

• Apple Pay

• Google Pay

• Shop Pay

• PayPal

• Mastercard

• Visa

.

Q: How do I track my order?

A: You can track your order using the tracking number provided in your shipping confirmation email.

Q: What is your return policy?

A: We have 30 days Return Policy. More details is available on our Refund Policy Page. 

Q: How do I contact customer service?

A: You can contact our customer service team by email: support@gotthisforyou.com.

Q: What are your shipping costs?

A: Shipping costs vary depending on the product, destination, and shipping method. Please see our shipping rates page for more information.

 

Product Questions

Q: Are the products you sell authentic?

A: Yes, all of our products are authentic and come with original packaging.

Q: Do you offer customization options?

A: We offer customization options for certain products. Please contact us for more information.

Q: Do you ship internationally?

A: Yes, we ship internationally. Please see our shipping rates page for more information.

 

Q: What are your customer service hours?

A: Our customer service hours are Monday to Friday, 8am - 5pm((GMT + 2) Central European Summer Time.

Q: How do I cancel my order?

A: You may ask us to cancel your order. Please know we are unable to cancel your order once it has been processed and/or shipped. You should consider returning it after delivery.

Q: What should I do if I received a damaged or incorrect product?

A: If you have received a damaged or wrong item, we will provide you with a free replacement. A shipping label will be provided to return your product. We will cover all shipping costs.

We ask you to inspect all items upon delivery and report to us any damages right away so we can handle your concern correctly.

For damaged products please save all packaging materials and damaged goods before contacting us, so a claim can be filed correctly.